Terms of Service

By accessing or using Courrex (“the Service”) — whether via the web application at courrex.com, the iOS or Android mobile apps, or any related interface — you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

Courrex is a B2B platform: in most cases your access is granted by your employer (the “Operator”) who has a separate commercial agreement with Courrex. These Terms apply in addition to that agreement.

Courrex provides delivery management software consisting of a dispatch dashboard for operators and a driver app for field staff. Features include live GPS tracking, route optimization, turn-by-turn navigation, in-app messaging, delivery confirmation, and reporting tools.

You must be at least 16 years old to use Courrex. By creating or using a Courrex account, you represent that you meet this requirement.

You are responsible for maintaining the confidentiality of your account credentials (driver code, email, password). You are responsible for all activities that occur under your account. Notify us immediately at support@courrex.com of any unauthorized use.

Courrex is built for legitimate delivery operations. The following uses are strictly prohibited, and any account engaging in them will be suspended immediately without prior notice. This list is illustrative, not exhaustive.

4.1 Illegal goods and activities

You must not use the Service to coordinate, dispatch, or otherwise facilitate the delivery, transport, sale, exchange, or distribution of:

• Controlled substances, narcotics, or any drug not lawfully prescribed in the destination jurisdiction.
• Weapons, ammunition, explosives, or any item subject to firearms or arms-trafficking regulation, except where the Operator holds the proper license and the delivery is authorized.
• Stolen goods, contraband, smuggled merchandise, or items intended to evade customs duties or VAT.
• Counterfeit goods, knock-offs, or merchandise infringing intellectual-property rights.
• Tobacco, alcohol, or age-restricted products to recipients under the legal age.
• Hazardous materials, biological agents, or radioactive substances outside of properly licensed transport.
• Currency, financial instruments, or assets in transactions structured to evade tax or anti-money-laundering reporting.
• Living animals in violation of animal welfare law.
• Human beings — Courrex is delivery software, not a passenger or cargo-trafficking platform.
• Any goods or services to persons or entities subject to EU, UN, US, or UK sanctions, or to jurisdictions under comprehensive sanctions.

4.2 Misuse of the platform itself

You must not:

• Use the Service for any purpose that violates applicable law in the jurisdictions where you operate, where your customers receive deliveries, or where Courrex is established (Estonia and the EU).
• Use the Service to surveil, stalk, harass, or geofence individuals without a lawful basis. Driver location data may only be processed in connection with that driver's active delivery route under their employment relationship with the Operator.
• Force or coerce drivers into traffic-law violations, exceed legal driving-time limits, falsify rest periods, or otherwise violate transport-safety regulations of the country of operation.
• Misclassify drivers to evade employment, tax, social-contribution, or workers' protection obligations of the country of operation.
• Send spam, malware, phishing, harassment, threats, or content that is hateful, defamatory, or sexually exploitative through the chat features.
• Distribute or solicit child sexual abuse material (CSAM) by any means. Any detection results in immediate account termination and a report to the National Center for Missing & Exploited Children (NCMEC) and to law-enforcement authorities.
• Use the Service to recruit, organize, fund, or coordinate terrorist activity, or to facilitate any act of violence.
• Attempt to gain unauthorized access to other accounts, the database, or any non-public part of the Service.
• Interfere with or disrupt the Service — uploading malicious code, brute-force attempts, automated scraping, or denial-of-service traffic.
• Reverse-engineer, decompile, or extract source code of the apps, except to the extent expressly permitted by applicable law.
• Resell, sublicense, or rebrand the Service without an express written agreement from Courrex.

4.3 Operator responsibilities

Operators (the businesses that subscribe to Courrex and onboard drivers) are responsible for ensuring their use of the Service complies with applicable employment law, transport law, customs law, consumer protection law, and data-protection law in every jurisdiction where they operate. Courrex is a tool; the Operator runs the operation and bears legal responsibility for how the tool is used by their organization.

You represent and warrant that:

• You and your organization are not subject to EU, UN, US, or UK trade sanctions.
• You will not use the Service in a manner that causes Courrex OÜ to violate applicable export-control or sanctions law.
• You will comply with all applicable data-protection law (including GDPR), employment law, transport law, and consumer-protection law in your country of operation.
• If you become aware of a breach of these warranties or of these Terms by another user of your Operator account, you will notify Courrex immediately at legal@courrex.com.

If you encounter content or behavior on the platform that you believe violates these Terms — illegal goods being dispatched, worker abuse, harassment in chat, suspected fraud, or anything else — please report it immediately:

• In-app:drivers can long-press any chat message and tap “Report message”.
• Email: support@courrex.com for general abuse reports; legal@courrex.com for serious or legal concerns.

We investigate every report within one business day. Reports are confidential — the reporter's identity is not shared with the reported account unless required by law.

When you sign in as a driver and start an active delivery route, the Service collects and shares your precise GPS location with your Operator until you finish the route or sign out. By starting a route you acknowledge and consent to this sharing. You may revoke location permission at any time via your device settings; without location access, the driver app cannot be used for active deliveries.

The Service, its software, design, branding, and content are the property of Courrex and its licensors. You receive a limited, non-exclusive, non-transferable license to use the Service for the duration of your authorized access.

User-generated content (chat messages, photos, voice messages you upload) remains yours. By uploading, you grant Courrex a worldwide, royalty-free license to host, store, and transmit that content solely as needed to operate the Service.

We aim for high uptime but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (Supabase, Mapbox, APNs, FCM), and force majeure events may temporarily affect availability. We will give reasonable notice of planned maintenance where feasible.

10.1 Immediate suspension without prior notice

Courrex reserves the right to suspend or terminate any account, in whole or in part, immediately and without prior notice, if we have reasonable grounds to believe that:

• The account is being used in violation of the Acceptable Use Policy in §4 (illegal goods, illegal activity, abuse, etc.).
• The account is being used in violation of applicable law in any jurisdiction relevant to the operation.
• The account holder is subject to EU, UN, US, or UK sanctions.
• Continued operation of the account poses a meaningful risk to the safety of drivers, customers, or third parties.
• The account is being used to host or distribute child sexual abuse material, terrorist content, or material in clear violation of human dignity.
• We are required to do so by valid legal process, court order, or instruction from a competent regulator.
• The Operator subscribed to the Service has materially breached its commercial agreement with Courrex (e.g., non-payment after notice).

10.2 Cooperation with law enforcement

When we suspend or terminate an account for suspected illegal activity, we cooperate with competent law-enforcement and regulatory authorities to the extent required by law. This may include preserving and producing relevant data (chat history, delivery records, location data, account metadata) under proper legal process.

10.3 No refund for cause

If we terminate an Operator's account for breach of these Terms or for the reasons listed in §10.1, no refund of any fees paid is owed by Courrex.

10.4 Routine account closure

For non-cause termination — for example, when your Operator informs us that your employment has ended, or when an Operator terminates their commercial relationship with Courrex by notice — we close access in a reasonable timeframe and follow the data-deletion process described in our Privacy Policy §8.

10.5 Closing your own account

You may stop using the Service at any time. To delete your account, see “How do I delete my account?” on the Support page, or use the “Request account deletion” button under the driver profile in the app.

10.6 Survival

Sections 4 (AUP), 5 (Compliance), 8 (IP), 11 (Disclaimer), 12 (Limitation of Liability), 14 (Governing law), and any other provisions which by their nature should survive, survive termination of these Terms.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Courrex disclaims all warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Courrex is a tool that supports delivery operations; it does not replace the driver's judgment. Drivers must comply with all applicable traffic laws and safety regulations and must not interact with the app while operating a vehicle in motion.

To the maximum extent permitted by law, Courrex's total liability arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you or your Operator paid Courrex in the 12 months preceding the claim, or (b) EUR 100.

In no event shall Courrex be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, even if Courrex has been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded under Estonian or EU law (including liability for gross negligence, intent, or death/personal injury caused by negligence).

We may update these Terms from time to time. Material changes will be communicated via the app and by updating the effective date above. Continued use of the Service after a change constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Republic of Estonia, excluding its conflict-of-laws provisions. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the Harju County Court (Harju Maakohus), Tallinn, Estonia, except where mandatory consumer-protection law in your country of residence requires otherwise.

Questions about these Terms? Email support@courrex.com.

For our complete legal entity and registration details, see Selskabsoplysninger.