Support

Drivers log in with a 6-digit code provided by their dispatcher. Enter the code on the driver screen — no email or password is needed. If you don't have a code, ask your dispatcher to generate one.

Operators log in with an email and password on the Dispatch Dashboard. If you've forgotten your password, reply to the welcome email we sent when your account was created, or contact us and we'll reset it.

On iPhone: install Courrex from the App Store. On Android: install via Google Play. On desktop: any modern browser works — no install needed for the operator dashboard.

Make sure you have granted the app location permission (Settings → Courrex → Location → Always). Also check that you have an active internet connection and that you have tapped “Start driving” on the route. If the issue persists, restart the app.

No. Location sharing only runs while you have an active delivery route open in the app. When you finish the route or log out, GPS tracking stops immediately.

GPS tracking uses battery. We recommend keeping your phone plugged in while driving. The app warns you when battery drops below 20% and iOS may throttle GPS updates below 10%.

When you arrive at a stop, tap “Mark delivered” at the bottom of the screen. You can optionally take a photo as proof of delivery before confirming.

Tap the stop and choose “Mark as failed” with a reason. The operator is notified immediately and can reschedule the delivery.

Yes. The app automatically recalculates the route when you stray from the planned path. Just keep driving — new instructions appear within a few seconds.

Check Settings → Courrex → Notifications → Allow Notifications. On iPhone: make sure “Time Sensitive” is enabled so messages appear even in Focus mode. If you still don't see notifications, log out and log back in — this re-registers your device.

Tap any message to see an automatic translation to your preferred language. You can change your language in Profile → Language.

Email us at support@courrex.comfrom the address associated with your account, and we'll delete it within 30 days. You can also use the “Request account deletion” button under the driver profile in the app. See our Privacy Policy for details on data retention.

Yes. Contact support and we'll provide a CSV export of your completed deliveries and chat history within 30 days.